Resolved -
Atrieve has returned to normal operations and the application is available. We have also confirmed that ADS is operational. We appreciate your patience as we worked to resolve this incident.
May 13, 18:15 PDT
Update -
Atrieve is now available to log back into.
Our team is actively working to bring the Automated Dispatching System back online at this time.
May 13, 16:11 PDT
Update -
Our Escalations Team continues to work on this incident. We do not yet have a timeline to resolution.
May 13, 15:28 PDT
Update -
Our Escalations Team continues to work to address a hardware-related issue and is awaiting system validation for a successful resolution. We will provide another update in 30 minutes.
We want to assure our customers that this is NOT a cyber security incident.
May 13, 14:33 PDT
Update -
Our Escaltions Team is continuing to work on this incident and making progress. We will provide another update in 30 minutes.
May 13, 13:57 PDT
Update -
PowerSchool has escalated this issue with our vendor and the incident is being worked on towards resolution. We will provide another update in 30 minutes.
May 13, 13:17 PDT
Update -
We continue to work on this incident and an update will be provided in 35 minutes. A timeline to resolution has not yet been determined.
May 13, 12:41 PDT
Identified -
Our team continues to work to resolve the incident that is impacting access to Atrieve. We do not yet have a timeline to resolution but will provide updates as we progress or when we determine that timeline.
May 13, 12:05 PDT
Investigating -
We are currently investigating an incident that may be impacting end users of Atrieve. The team is actively investigating to assess the nature of the incident and the impact. We will provide an update as soon as we have a full assessment of the incident. AT this time users may experience degradation or be unable to access Atrieve.
May 13, 11:22 PDT